SHIPPING INFORMATIONWe offer free worldwide shipping. Depending on your country, timeframes slightly vary:
US and Canada: 6-8 working days
UK: 3-5 working days
Australia and New Zealand: 6-8 working days
Other countries: 10-20 working days
We use tracked shipping methods only. A shipping notification email is sent out once the parcel has been dispatched from our warehouse. Through the link provided in the notification, you can follow your order during transit. In areas where last-mile delivery is carried out in collaboration with the local postal service, the tracking information is first available when the parcel has reached the delivery country. Therefore, it may take up to 3 working days for the tracking status to appear.
Silkinc insures each purchase from the time it enters transit until it is delivered to you. All orders require a signature upon delivery, at which point the receiver becomes responsible for the shipment. When a recipient other than yourself is specified for delivery purposes, you also accept that the third party’s signature is sufficient proof of delivery and fulfilment by Silkinc.
If you allow the carrier to leave the parcel outside your front door without a receiver’s signature, Silkinc does not take responsibility for the delivery.
TAXES AND DUTIES
Within the European Union, the United Kingdom, the United States, Norway and Switzerland, orders are shipped on Delivery Duty Paid (DDP) basis, meaning that all taxes and duties are included in the order price.
Outside the European Union (except the US, UK, Norway and Switzerland), orders are shipped on a Delivery Duty Unpaid (DDU) basis, meaning that all taxes and duties are excluded from the order price. A DDU order may therefore be subjected to local taxes and import duties levied by the local customs authority, or the used shipping carrier. We are, unfortunately, unable to calculate the exact cost of taxes and duties your order might incur, as these charges are imposed directly by the destination country. Silkinc does not cover any such taxes, duties, or related charges. Silkinc does not cover taxes and duties incurred on refused or unclaimed packages.