We accept returns within 30 days from the date of order.
All returns are subject to the following conditions:
- Item/s are in original condition, unworn and unwashed
- All tags are still in place and attached
- Item/s have been purchased from thesilkinc.com
- Item/s are not marked as final sale
- Customized item is not supported to return
Any item/s that do not meet these conditions will not be valid for any return and will be returned to the sender at the customer’s expense.
If your order arrives with manufacturing defects or damage incurred during packaging or transit, please reach out to firstname.lastname@example.org for a reship or refund. To assist us in swiftly evaluating the issue and determining the best resolution, we kindly request:
- A clear photo of the received item(s)
- A wider shot of the area where the issue can be seen for easy identification
- A photo of the label attached to the package
Please ensure the photos are clear and unobscured, as good-quality images will aid us in addressing your issue efficiently. For prompt resolution, please contact us within 30 days of delivery.
Refunds will be credited back to the original form of payment, excluding any shipping costs or additional charges, including customs, duties, or sales taxes. Any conversion loss will not be covered within the refund process. You will receive an email notification of the status of your refund once finalized.
Please note if you paid import duties or taxes on an item and would like a credit invoice to provide to your customs office please contact email@example.com.
Return Address: 17870 Newhope St, Set 104-314, Fountain Valley, CA, United States, 92708.
If you have already shipped it, please email to let us know with the tracking number in the email.